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Performance Measurement System for Financial Transaction Processing
The financial business service centers will use the "Balanced Scorecard" as the conceptual framework for translating its strategic objectives into a set of performance indicators from four perspectives: Financial, Customer, Internal Business Processes, and Employees.
Implementing the Balanced Scorecard in each business service center will provide a common methodology for all university financial transaction measurement efforts and a common basis for understanding the results. The central financial office will conduct and facilitate the surveys, provide benchmarking data, and monitor compliance for the program.
Cornell Vision:
"To improve undergraduate education and the living/learning experience"
Business Strategy:
Comprehensive review of non-academic staffing requirements through an initiative called "workforce planning" to reallocate resources towards strategic vision.
Finance Objectives:
- Provide quality service to faculty, department chairs, deans and unit staff.
Optimize the training, skills and distribution of workforce to obtain maximum efficiency.
- Improve consistency in processing
- Reduce the number of staff in transaction processing
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